Questions? We've got answers
Can't find what you're looking for? Contact us or open the support chat from your dashboard.
Wallet
How do I fund my wallet?
Log in, open Fund Wallet and transfer to your dedicated account number. Your wallet is credited automatically within moments of the transfer.
Can I withdraw money from my wallet?
Yes. Add your bank account in the dashboard, confirm the account name we show you and withdraw with your transaction PIN.
What are the wallet limits?
Limits depend on your verification tier. Tier 1 allows up to ₦50,000 total balance and ₦10,000 per deposit. Tier 2 (verified BVN and phone) allows up to ₦1,000,000 balance and ₦200,000 per deposit.
Services
What if a transaction fails?
Failed transactions are reversed to your wallet automatically. If a purchase stays pending, open the support chat from your dashboard and share the reference.
Do you sell exam and JAMB pins?
Yes, WAEC, NECO and NABTEB pins and JAMB e-PINs are available on supported accounts. Availability is shown in your dashboard.
SubCoin
What is SubCoin (SC)?
SubCoin is a reward coin. Earn SC on purchases, daily check-ins and tasks. Redeem SC into your wallet balance and use it to pay for any service, so you can effectively pay with SubCoin.
Resellers
How does the reseller programme work?
Apply from your dashboard. After our team reviews your documents and website, approved resellers can buy a Reseller Website or integrate our API. You set your own prices and profit on your own site.
Can I use the API without buying a website?
Yes. If you already have a website or a developer, use our API directly for data, airtime, bills, cards and wallet funding. API access requires Tier 2 or above and an approved reseller account.
Account
Why is my account restricted?
Accounts are restricted when a tier limit is reached. Complete your verification (KYC) to upgrade and lift the restriction. Funds received above a limit are held safely and released after upgrade.